Frequently Asked Questions
Everything you need to know about your professional spa and salon supplies.
Who can purchase from Pure Spa Direct?
We cater primarily to licensed professionals in the beauty, spa, and wellness industries. While we welcome all customers, our product selection and bulk pricing are tailored for salon and spa business owners.
What are your standard shipping times?
Most in-stock orders ship within 1-2 business days. Delivery times vary by location, but typically arrive within 3-7 business days. Please note that heavy equipment or furniture may require freight shipping with longer lead times.
Do you offer wholesale or bulk pricing?
Yes, we specialize in wholesale distribution. Our pricing is structured to provide the best value for professionals purchasing in volume. Bulk discounts are automatically applied to qualifying items in your cart.
What is your return policy for professional equipment?
Returns are accepted within 30 days of delivery for most items in original, unopened packaging. Due to hygiene regulations, certain professional tools and skincare products cannot be returned once opened. A restocking fee may apply to large equipment.
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking number and a link to the carrier's website. You can also track your status by logging into your account dashboard.
Do you provide technical support for spa furniture?
Absolutely. Our dedicated equipment specialists are available to assist with assembly questions, troubleshooting, and warranty claims for all furniture and electronic devices purchased through our store.